Shipping & Returns

Shipping & Returns

Required Delivery Information
The delivery information includes full name, correct Street Address, email address, post code and phone number. If the either address or phone number isn't correct, you won't receive the items, you will be responsible for the lost. 

Shipping options and charges
Shipping your purchases on time is very important to us. To make sure you receive your purchases as soon as possible, the items mostly will be shipped by DHL or EMS. We're glad to offer international shipping to most places in the world. 

Process time of your order
All items are dispatched within 3 business day of placing your order, subject to payment verification. Upon shipment, you will receive a shipment confirmation e-mail with the carrier and order tracking information.
Note: All orders are processed and delivered Monday through Friday, excluding holidays. We cannot be responsible for unanticipated delays, such as holidays or incorrect addresses. And we recommend that someone be available to accept the package. If you are not able to sign for delivery at home we suggest having parcels sent to your workplace. 

Track your order 
When the order has been dispatched, we'll email you the tracking code and express website in 72 hours which you can check the items online. You can also track your order on the My Account page.

Tracking number to verify on:
EMS website:http://www.ems.com.cn/english.html
DHL website:http://www.dhl.com/en.html
Please note that we can only ship your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping. 

Get your order 
The shipping time varies based on where you are located and whether the product you order is in stock. Normally, you will get the items in 10 business days more or less after you finish placing the order. Please pay attention with your account at anytime. If you don't receive your order in 20 days, contact Local Post Office A.S.A.P. immediately. You can also contact our Customer Service team; we will make every effort to serve with you. 

Sign for the delivery 
A signature is required for your delivery. But if you are not available the couriers may try one of your family members. If you and your family members are unavailable, they will take the parcel back and send the order next day. 

Taxes & Customs Duties 
We currently ship to over 200 countries across the globe and most countries allow free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.

Return Policy
We are absolutely confident that you will enjoy an easy exchange or return experience!
Return your purchase
All items are quality controlled and checked for any faults before they are dispatched. If for any reason you are dissatisfied with your purchase, feel free to contact us via E -mail. You need to send pictures of the item to our mail box. The email subject should be named with "Order No." so that we can give you a quick reply (Many thanks!). 
Do make sure that you request the Returns Merchandise Authorization within 7 days of receipt for exchange or refund. Your timely return of unworn, unwashed, or defective items should include the vendor packaging and tags and must be in the same condition as when it was received. Returns that are damaged, soiled or altered cannot be accepted and will be sent back to you. 
If you wish to return your purchase, we're sorry that you may pay 15% of item's price as our poundage and restocking fee for your returned items. The return shipping costs are also the responsibility of the customers.
Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship-to name, address; order number; reasons for return. 

Get your Refunds
Once your return is received and inspected by the fulfillment centers, your refund will be processed and automatically applied to your original purchasing credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 or more business days after your credit is applied for it to post to your account

Exchange your purchase
Exchange requests must be made within 7 days of receiving the order.
Specify the exchange item and the new model or size in your email to the customer service center. Items must be in original condition and unworn to be accepted as a return.
Availability of replacement item is not guaranteed. You will receive an e-mail confirmation upon the completion of exchange processing.
If you wish to exchange your purchase, we're sorry that you may pay 15% of item's price (not a reduced price or Market retail price) as our poundage and restocking fee for your returned items. The exchange shipping costs are also the responsibility of the customers. 

Cancel your order
If you wish to cancel the order to refund, please contact us immediately.Cancelled orders that haven't been shipped will be refunded with a deduction of a 5% of the order(s) total price as cancellation fee, which is charged to cover administrative costs and transaction fees involved in the cancellation of order(s). 

Important information
a) We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
b) If you wish to return or exchange the item(s) you've ordered form us, you must deliver it/them by your local post office. We cannot be responsible for packages lost in transit. Once your return has been received and processed, you will be notified by email. 

If you have further questions or concerns, please feel free to contact us. Our loyal customer service team will be always with you.
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